FAQs
How can I buy my Billowy’s?
In order to
complete a purchase, you have to fill in all the order form fields, enter your
credit card details and accept our privacy policy and terms of use.
How to buy online?
Buying at
Billowy is straightforward. You need only choose model and size and then add to
the shopping basket. After choosing all the models you wish to buy (not more
than 5), click on buy and fill in the order form. After entering all your
postal and bank details and accepting our shopping policy, click on dispatch
order so that our warehouse may receive the order. You will automatically
receive an e-mail with the details of your purchase.
Your order
will remain ‘live’ in My Orders, which you may access entering your username
and password to cancel the order prior to being dispatched. Once the order has
been dispatched, the system will no longer allow you to cancel it and you will
have to wait to receive it and then follow our returns policy.
Orders are
dispatched at 3 pm daily.
How can I pay for my purchase?
At
Billowy’s online shop, payment may only be made by credit or debit card. At www.billowyshop.com we guarantee your
data security through the SSL (Secure Sockets Layer) protocol. The secure server
establishes a connection for the information to be transmitted by 128-bit
encryption, which ensures that the data will be intelligible only to the
client’s and the Website’s computer.
Can I order models not displayed at the
website?
No, only
shoes displayed at the website may be purchased.
What sizes are displayed at the website?
All sizes
stocked at the time of your purchase are displayed.
What is the shipping cost?
The
shipping cost varies depending on the place of delivery. However, this price will
be detailed on the final invoice before you accept and send the order.
How are deliveries made?
Delivery is
by courier to the address specified on the order form. We would appreciate your
giving an address where you may be found during business hours.
What is the delivery lead time?
The
delivery lead time depends on the company. However, we work with the best
courier companies and their lead times range between 24 and 48 hours after the
order leaves our warehouses to destinations on the
What return period do I have?
The return
period is 20 working days after the order is placed.
What do I have to do to return?
If upon
receiving the product you decide to return it:
How can I cancel my order if I do not
ultimately wish to receive it?
An order
may only be cancelled if it has not left our warehouses. To cancel an order,
you should access My Orders entering your username and password. If the order
has not yet been dispatched, the system will allow you to cancel it, but if the
order has already been dispatched, the system will not allow you to cancel and
you will have to proceed to return the same upon receipt. Please bear in mind
that our dispatches are made 3 pm daily.
Can the order size or model be changed?
No, no
change can be made once you have accepted the order and you will therefore have
to wait until you receive it and proceed to return the same.
Can I change my details if I have already
registered previously, keeping my username and password?
Yes. If you
previously registered and any of your postal details changes, you need not
re-register with another username and password and lose your client seniority.
To do so, you may access the section My account, enter
your username and password and correct such details as you may consider
necessary.
